Yes, samples are available for quality checking. Sample cost is usually refundable if you place a subsequent bulk order exceeding 100.
2
What is the production lead time for a standard order?
Our standard production lead time after order confirmation and deposit receipt is approximately 15-30 days. Lead time may vary depending on order quantity and complexity. We will confirm the exact lead time with your order confirmation.
3
What payment methods do you accept?
We accept secure payments through Trade Assurance, T/T (Bank Transfer), and Credit Card. For new customers, we may require a deposit before production.
4
What are the shipping options?
We ship worldwide:
• Express (e.g., DHL, FedEx, UPS): Fast (approx. 4-8 business days), higher cost.
• Air Freight: Faster than sea (approx. 7-15 days), moderate cost. Suitable for urgent or medium-sized orders.
• Sea Freight: Most economical for large orders (approx. 25-40 days port-to-port). Costs depend on volume and destination port.
5
Who is responsible for customs duties and taxes?
This depends on the agreed Incoterms (e.g., EXW, FOB, CIF, DDP). Typically, the buyer is responsible for import duties and taxes in their country. If you require DDP (Delivered Duty Paid) service, please inform us in advance for a special quote.
6
How is the product packaged to ensure safe delivery?
We use robust packaging suitable for international shipping. Standard packaging includes inner poly bags, cardboard boxes, wooden pallets for large orders, reinforced with corner protectors and strapping. We strive to ensure your products arrive in perfect condition.
Yihe Auto
